Civica Complaints Management vs GovMetric CaseTracker
| Civica Complaints Management | GovMetric CaseTracker | |
|---|---|---|
| Free plan | No | No |
| Free trial | No | No |
| Paid from | — | £1,125/mo |
| Open source | No | No |
| Platforms | Android, api, iOS, Web | api, Web |
| Intake channels | omnichannel | omnichannel |
| Workflow automation | Yes | Yes |
| Escalation rules | Yes | Yes |
| Investigation tools | Yes | Yes |
| SLA tracking | Yes | Yes |
| Reporting depth | advanced | advanced |
Both are listed in Best Complaint Management Software. On Everything Xiaomi, Civica Complaints Management scores higher on our published basis.