Civica Complaints Management
7.0#31 in case management softwareAndroidiOSWebAPI
VisitCivica Complaints Management vs EQS Integrity Line
EQS Integrity Line
8.2#2 in case management softwareFrom £85 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | Civica Complaints Management | EQS Integrity Line |
|---|---|---|
| API | The product provides REST APIs for case updates and queries, and an email API that can scan incoming messages to a chosen mailbox. | The Compliance Cockpit exposes bidirectional APIs for pushing case data to external systems and consuming external data. |
| Audit trail | Each case has a comprehensive, redactable audit trail for internal and external reviews. | Yes |
| Founded | 2001 | 2000 |
| Headquarters | London, United Kingdom | Munich, Germany |
Civica Complaints Management plans
- Civica Complaints ManagementPriced on request
EQS Integrity Line plans
- Essential£85 a month
- Professional£170 a month
- EnterprisePriced on request
Pick Civica Complaints Management if…
Civica Complaints Management suits public or private organisations handling complaints and feedback, including government, telecoms, utilities, and other regulated services. It is designed for teams that need configurable workflows and case reporting.
Pick EQS Integrity Line if…
It suits organizations that need a web-based reporting and investigation workflow, with plan features organized by employee-count bands. Organizations should match their needs to the listed plan capabilities and access controls.