Civica Complaints Management
7.0#31 in case management softwareAndroidiOSWebAPI
VisitCivica Complaints Management vs DFIR-IRIS
What both publish
| Fact | Civica Complaints Management | DFIR-IRIS |
|---|---|---|
| Founded | 2001 | 2019 |
| Integrations | Integrations include client and back-office systems, social media, email and telephony, mobile apps, content management, postal delivery, staff directories, single sign-on, document management and calendaring tools. | First-party modules include IrisVT for VirusTotal, IrisMISP for MISP, IrisCheck for validations and IrisWebHooks for URL destinations. |
| Purpose | The cloud platform helps organisations capture, manage, respond to and report on customer feedback and complaints across their enterprise network. | DFIR-IRIS is an open-source incident response platform for running investigations collaboratively in one workspace. |
| Reporting | Automated library and custom reports plus real-time keyword alerts help identify problem areas. | Jinja templates can generate configurable executive, technical or court reports in PDF or DOCX. |
Civica Complaints Management plans
- Civica Complaints ManagementPriced on request
DFIR-IRIS plans
- Free and open-sourceFree
- Open-source self-hostedFree
Pick Civica Complaints Management if…
Civica Complaints Management suits public or private organisations handling complaints and feedback, including government, telecoms, utilities, and other regulated services. It is designed for teams that need configurable workflows and case reporting.
Pick DFIR-IRIS if…
DFIR-IRIS suits incident response teams that need shared case records, alert triage, evidence controls, and investigation reporting. Organizations should be able to deploy it in a restricted environment.