Chatwoot
9.4#1 in help desk softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitChatwoot vs ZenWapp
What both publish
| Fact | Chatwoot | ZenWapp |
|---|---|---|
| Product | Chatwoot is an AI-powered, open-source customer support platform with an omnichannel support desk and knowledge base. | ZenWapp brings WhatsApp, Instagram, Facebook Messenger, Telegram, email and web chat into one shared team inbox. |
| Security | Chatwoot states that it is SOC 2 Type II certified, GDPR compliant, and encrypts data at rest and in transit with AES-256 using AWS KMS hardware security modules. | The homepage claims end-to-end encryption and GDPR compliance; its footer also lists SSL protection and PCI DSS. |
| Support | Community Edition support is provided through Discord and GitHub, while Premium Support adds priority email support and Enterprise includes phone support and developer office hours. | The support center lists 24/7 live support, email support with a stated two-hour response time, weekday phone support and video calls by appointment. |
Chatwoot plans
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
ZenWapp plans
- Enterprise custom offerPriced on request
Pick Chatwoot if…
Chatwoot suits support, sales, or engagement teams that want to manage multiple conversation channels together. It also fits teams that need self-hosting, API access, or a shared knowledge base.
Pick ZenWapp if…
You want what its maker publishes above — check its page for the details.