Chatwoot
9.4#1 in help desk softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitChatwoot vs WebTalk
What both publish
| Fact | Chatwoot | WebTalk |
|---|---|---|
| Chat channels | omnichannel | website |
| Free plan | Yes | Yes |
| Live agent chat | Yes | Yes |
| Product | Chatwoot is an AI-powered, open-source customer support platform with an omnichannel support desk and knowledge base. | WebTalk is a live chat platform with an embeddable website widget and admin dashboard. |
| Security | Chatwoot states that it is SOC 2 Type II certified, GDPR compliant, and encrypts data at rest and in transit with AES-256 using AWS KMS hardware security modules. | The privacy policy lists TLS encryption in transit, bcrypt-hashed passwords, session-based authentication, and regular security reviews. |
| Visitor tracking | Yes | Yes |
Chatwoot plans
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
WebTalk plans
- FreeFree
- FREE FOREVERFree
Pick Chatwoot if…
Chatwoot suits support, sales, or engagement teams that want to manage multiple conversation channels together. It also fits teams that need self-hosting, API access, or a shared knowledge base.
Pick WebTalk if…
You want what its maker publishes above — check its page for the details.