Chatwoot
9.4#1 in help desk softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitChatwoot vs Vtiger Help Desk
Vtiger Help Desk
8.2#11 in help desk softwareFrom $12 a monthFree planAndroidiOSAPI
VisitWhat both publish
| Fact | Chatwoot | Vtiger Help Desk |
|---|---|---|
| Founded | 2016 | 2004 |
| Free plan | Yes | Yes |
| Included agent seats | 2 | 10 |
| Paid from | 19 | 12 |
| Team collaboration | The shared inbox supports private notes, team assignments, labels and tags, canned responses, mentions, typing indicators, and activity logs. | Teams can use @mentions, co-owners, internal tickets, and work orders. |
Chatwoot plans
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
Vtiger Help Desk plans
- One PilotFree
- One Growth$12 a month
- One Professional$30 a month
- One Enterprise$42 a month
- One AI$50 a month
- One Enterprise Standard User—
Pick Chatwoot if…
Chatwoot suits support, sales, or engagement teams that want to manage multiple conversation channels together. It also fits teams that need self-hosting, API access, or a shared knowledge base.
Pick Vtiger Help Desk if…
It may suit support teams that need shared case handling, service targets and automated ticket workflows. The free plan is an option for teams within its user, record, email and storage limits.