Chatwoot
9.4#1 in help desk softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitChatwoot vs ReplyAgent
ReplyAgent
8.0#18 in live chat softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitWhat both publish
| Fact | Chatwoot | ReplyAgent |
|---|---|---|
| Chat channels | omnichannel | omnichannel |
| Free plan | Yes | Yes |
| Included agent seats | 2 | 5 |
| Live agent chat | Yes | Yes |
| Paid from | 19 | 19 |
| Product | Chatwoot is an AI-powered, open-source customer support platform with an omnichannel support desk and knowledge base. | ReplyAgent is a white-label AI communication platform for agencies to automate sales, marketing, and support through messaging apps. |
| Support | Community Edition support is provided through Discord and GitHub, while Premium Support adds priority email support and Enterprise includes phone support and developer office hours. | ReplyAgent says it typically replies to contact form messages within one business day. |
| Website chatbot | Yes | Yes |
Chatwoot plans
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
ReplyAgent plans
- FreeFree
- Premium$19 a month
- Ignite$299 a month
- Enterprise$599 a month
- Agency accountFree
- Standard workspace$19 a month
Pick Chatwoot if…
Chatwoot suits support, sales, or engagement teams that want to manage multiple conversation channels together. It also fits teams that need self-hosting, API access, or a shared knowledge base.
Pick ReplyAgent if…
It suits agencies and other organizations managing client workspaces and omnichannel messaging. Consultants, freelancers, enterprises, and franchises can use its white-label and role controls.