Chatwoot
9.4#1 in help desk softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitChatwoot vs Odoo Helpdesk
Odoo Helpdesk
8.4#6 in help desk softwareFrom $31.10 a monthFree planAndroidiOSWebAPI
VisitWhat both publish
| Fact | Chatwoot | Odoo Helpdesk |
|---|---|---|
| Free plan | Yes | Yes |
| Security | Chatwoot states that it is SOC 2 Type II certified, GDPR compliant, and encrypts data at rest and in transit with AES-256 using AWS KMS hardware security modules. | Odoo Cloud enforces HTTPS and maintains 14 full database backups for at least three months, replicated across at least three data centers. |
Chatwoot plans
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
Odoo Helpdesk plans
- One App FreeFree
- Standard$31.10 a month
- Custom$61 a month
- Standard$24.90 a year
- Custom$49 a year
Pick Chatwoot if…
Chatwoot suits support, sales, or engagement teams that want to manage multiple conversation channels together. It also fits teams that need self-hosting, API access, or a shared knowledge base.
Pick Odoo Helpdesk if…
Odoo Helpdesk suits teams looking for shared ticket handling, customer self-service, and ticket automation. It may also fit buyers comparing one-app access with all-app plans and external API access.