Chatwoot
9.4#1 in help desk softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitChatwoot vs LiveTawk
What both publish
| Fact | Chatwoot | LiveTawk |
|---|---|---|
| Chat channels | omnichannel | website |
| Free plan | Yes | Yes |
| Live agent chat | Yes | Yes |
| Paid from | 19 | 45 |
| Product | Chatwoot is an AI-powered, open-source customer support platform with an omnichannel support desk and knowledge base. | LiveTawk describes itself as a live chat platform with embeddable website widgets, a multi-tenant admin console, and intelligent automation. |
| Security | Chatwoot states that it is SOC 2 Type II certified, GDPR compliant, and encrypts data at rest and in transit with AES-256 using AWS KMS hardware security modules. | The site claims bank-level security with compliance and audit logging, without naming specific standards on the opened page. |
Chatwoot plans
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
LiveTawk plans
- FreeFree
- StarterFree
- Pro$45 a month
- Business$70 a month
Pick Chatwoot if…
Chatwoot suits support, sales, or engagement teams that want to manage multiple conversation channels together. It also fits teams that need self-hosting, API access, or a shared knowledge base.
Pick LiveTawk if…
You want what its maker publishes above — check its page for the details.