Chatwoot
9.4#1 in help desk softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitChatwoot vs Konversio Pilot
Konversio Pilot
4.9#18 in support botsSelf-hosted
VisitWhat both publish
| Fact | Chatwoot | Konversio Pilot |
|---|---|---|
| Product | Chatwoot is an AI-powered, open-source customer support platform with an omnichannel support desk and knowledge base. | Pilot is Konversio’s AI support agent, which reads help articles, answers customer questions in chat, drafts replies, summarizes conversations, routes issues, and hands off to humans. |
| Security | Chatwoot states that it is SOC 2 Type II certified, GDPR compliant, and encrypts data at rest and in transit with AES-256 using AWS KMS hardware security modules. | The 0.0.3 release lists audit logs, webhook validation, SSRF hardening, safer file uploads and CSV exports, and sign-in and session hardening. |
Chatwoot plans
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
Konversio Pilot plans
No prices published.
Pick Chatwoot if…
Chatwoot suits support, sales, or engagement teams that want to manage multiple conversation channels together. It also fits teams that need self-hosting, API access, or a shared knowledge base.
Pick Konversio Pilot if…
You want what its maker publishes above — check its page for the details.