Chatwoot
9.4#1 in help desk softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitChatwoot vs Kapture CX
Kapture CX
5.3#99 in help desk softwareAPI
VisitWhat both publish
| Fact | Chatwoot | Kapture CX |
|---|---|---|
| Founded | 2016 | 2014 |
| Free plan | Yes | No |
Chatwoot plans
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
Kapture CX plans
- Custom—
Pick Chatwoot if…
Chatwoot suits support, sales, or engagement teams that want to manage multiple conversation channels together. It also fits teams that need self-hosting, API access, or a shared knowledge base.
Pick Kapture CX if…
It suits organizations seeking API-based customer service with shared inbox, SLA, help-center, automation, and AI capabilities. Teams should be prepared to discuss custom pricing.