Chatwoot
9.4#1 in help desk softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitChatwoot vs InfiQ
What both publish
| Fact | Chatwoot | InfiQ |
|---|---|---|
| Developer API | The API supports custom integrations and tailored support solutions. | The developer platform provides REST endpoints for messages, templates, contacts, media and analytics, plus signed webhooks. |
| Founded | 2016 | 2025 |
| Free plan | Yes | No |
| Product | Chatwoot is an AI-powered, open-source customer support platform with an omnichannel support desk and knowledge base. | InfiQ provides WhatsApp Business API messaging infrastructure with campaigns, chatbots, a shared inbox and developer APIs. |
| Security | Chatwoot states that it is SOC 2 Type II certified, GDPR compliant, and encrypts data at rest and in transit with AES-256 using AWS KMS hardware security modules. | The security page states that data is encrypted in transit with TLS 1.2 or higher and at rest with AES-256, and that administrative actions are recorded in tamper-evident, hash-chained audit logs. |
| Support | Community Edition support is provided through Discord and GitHub, while Premium Support adds priority email support and Enterprise includes phone support and developer office hours. | Lite includes chat and WhatsApp support with a 36–48 hour response SLA; Growth includes call, chat and WhatsApp support with a response SLA within 24 hours. |
Chatwoot plans
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
InfiQ plans
- Lite₹999 a month
- Growth₹2,999 a month
- Lite₹9,990 a year
- Growth₹29,990 a year
- EnterprisePriced on request
Pick Chatwoot if…
Chatwoot suits support, sales, or engagement teams that want to manage multiple conversation channels together. It also fits teams that need self-hosting, API access, or a shared knowledge base.
Pick InfiQ if…
It suits Indian businesses in e-commerce, healthcare, education, finance and real estate that need WhatsApp campaigns, team conversations or API connections. It also fits teams wanting chatbot flows and shared inbox handling.