Chatwoot
9.4#1 in help desk softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitChatwoot vs Go4whatsup
Go4whatsup
7.2#12 in whatsapp customer service softwareFrom $39 a monthFree planAndroidiOSWeb
VisitWhat both publish
| Fact | Chatwoot | Go4whatsup |
|---|---|---|
| Founded | 2016 | 2023 |
| Product | Chatwoot is an AI-powered, open-source customer support platform with an omnichannel support desk and knowledge base. | Go4whatsup is an AI-powered WhatsApp CRM built on the official WhatsApp Business API, with a shared inbox for customer chats, orders, and tickets. |
| Security | Chatwoot states that it is SOC 2 Type II certified, GDPR compliant, and encrypts data at rest and in transit with AES-256 using AWS KMS hardware security modules. | The security page describes AES-256 encryption at rest, TLS 1.2+ in transit, SSO/SAML, role-based access, and required two-factor authentication for admins. |
| Support | Community Edition support is provided through Discord and GitHub, while Premium Support adds priority email support and Enterprise includes phone support and developer office hours. | The contact page says sales queries are usually answered within four business hours and technical or support requests within one business day. |
Chatwoot plans
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
Go4whatsup plans
- Free Plan ForeverFree
- Standard$39 a month
- EnterprisePriced on request
Pick Chatwoot if…
Chatwoot suits support, sales, or engagement teams that want to manage multiple conversation channels together. It also fits teams that need self-hosting, API access, or a shared knowledge base.
Pick Go4whatsup if…
It suits customer-service, sales, and commerce teams that operate heavily through WhatsApp. Businesses needing shared routing, AI assistance, campaign tools, integrations, and voice calling can use its team-oriented workflow.