Chatwoot
9.4#1 in help desk softwareFrom $19 a monthFree planAndroidiOSWebAPI
VisitChatwoot vs DoubleTick
DoubleTick
6.1#23 in whatsapp business api providersAndroidiOSWebAPI
VisitWhat both publish
| Fact | Chatwoot | DoubleTick |
|---|---|---|
| Audience | Chatwoot is designed for teams handling customer support, sales, or engagement and for founders and operators moving conversations into one place. | DoubleTick says it helps enterprises scale WhatsApp reach, automation and governance. |
| Free plan | Yes | No |
| Product | Chatwoot is an AI-powered, open-source customer support platform with an omnichannel support desk and knowledge base. | DoubleTick describes itself as a WhatsApp technology partner offering broadcast messaging, a unified team channel, automated chat assistance and conversation reporting. |
| Security | Chatwoot states that it is SOC 2 Type II certified, GDPR compliant, and encrypts data at rest and in transit with AES-256 using AWS KMS hardware security modules. | The site presents ISO 27001, GDPR and SOC 2 credentials and describes masking sensitive customer information. |
| Support | Community Edition support is provided through Discord and GitHub, while Premium Support adds priority email support and Enterprise includes phone support and developer office hours. | All plans include help-center access and 24x7 chat support; Pro includes a shared account manager and Enterprise a dedicated account manager. |
Chatwoot plans
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
DoubleTick plans
- EnterprisePriced on request
- ProPriced on request
- StarterPriced on request
Pick Chatwoot if…
Chatwoot suits support, sales, or engagement teams that want to manage multiple conversation channels together. It also fits teams that need self-hosting, API access, or a shared knowledge base.
Pick DoubleTick if…
DoubleTick suits businesses that manage WhatsApp customer conversations across multiple numbers and need shared inbox, campaign or automation tools. Teams should account for usage-based messaging limits and destination-dependent conversation charges.