Chatasist
7.2#50 in live chat softwareFrom $49 a monthFree planAndroidiOSWebAPI
VisitChatasist vs Chatwoot
What both publish
| Fact | Chatasist | Chatwoot |
|---|---|---|
| Product | Chatasist is an omnichannel customer support platform with a shared inbox staffed by human agents and a knowledge-grounded AI agent. | Chatwoot is an AI-powered, open-source customer support platform with an omnichannel support desk and knowledge base. |
| Security | The privacy policy says the company uses technical and organizational measures designed to protect personal information, while noting that internet transmission and storage cannot be guaranteed completely secure. | Chatwoot states that it is SOC 2 Type II certified, GDPR compliant, and encrypts data at rest and in transit with AES-256 using AWS KMS hardware security modules. |
| Support | Product support is available through the help center, in-app support chat and [email protected], with stated hours Monday–Friday, 09:00–18:00 GMT+3. | Community Edition support is provided through Discord and GitHub, while Premium Support adds priority email support and Enterprise includes phone support and developer office hours. |
Chatasist plans
- FreeFree
- Starter$49 a month
- Growth$149 a month
- Scale$449 a month
- Enterprise$1,499 a month
Chatwoot plans
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
Pick Chatasist if…
You want what its maker publishes above — check its page for the details.
Pick Chatwoot if…
Chatwoot suits support, sales, or engagement teams that want to manage multiple conversation channels together. It also fits teams that need self-hosting, API access, or a shared knowledge base.