Overview

The product brings hold administration, custodian questionnaires, notifications, tracking, and preservation into one workflow. Teams can create holds from templates, route them for approval, and update them as matters change. Syncing custodians with HR directories can help keep the population aligned over a hold’s lifecycle, while questionnaires help identify relevant information and scope a matter.

Casepoint also combines reminders, escalations, internal notifications, dashboards, and customized reports. That makes it a plausible choice for teams coordinating many custodians or needing visibility into hold activity. Its cloud-preservation approach uses designated connectors and APIs, with user-controlled authentication tokens; it is not a promise of universal coverage across every source.

Key features

Hold and custodian administration

Preconfigured templates support drafting, approval, modification, and distribution of holds. Custodian acknowledgments, an audit trail, and matter tracking support accountability across the process. HR-directory synchronization and the ability to add or remove custodians during a hold are useful when personnel or matter scope changes.

Questionnaires and notifications

Questionnaires can help legal teams find relevant electronically stored information before deciding the scope of a matter. Automated reminders and escalation notifications give teams a way to follow up on responses, while custom dashboards and reports provide a view of activity. These tools suit coordinated programs better than a workflow that only needs to send a one-off notice.

Cloud preservation and security

Casepoint supports preserving cloud data in place and collecting it through designated connectors and APIs. Named sources include Microsoft 365, Microsoft Teams, Gmail, Google Drive, Outlook Exchange, Dropbox, Box, and Slack. Its open API architecture supports data exchange, and the company builds custom connectors for specific requirements. Teams should verify that their required sources and connector arrangements fit their environment.

Casepoint describes zero-trust architecture, encryption at rest and in transit, and role-based access controls. Its security page lists SOC 2, ISO 27001, FedRAMP, and DoD impact level authorizations. Those controls may matter to organizations with formal security requirements; buyers should confirm which authorizations apply to their use case.

Pricing

Tailored pricing: custom pricing based on selected applications and use cases, with customers paying for products they use rather than the full platform. There is no free plan. This structure may suit organizations that need a defined set of applications, but it makes a direct budget comparison dependent on a tailored quote. Contact Casepoint to discuss requirements.

Casepoint provides implementation, onboarding, and ongoing product adoption support. That is relevant for teams introducing a managed hold process, though buyers should include the scope of their rollout and chosen applications in the pricing discussion.

Platforms

Casepoint Legal Hold is available on web and through an API. The API and custom-connector approach can support data exchange and specific source requirements, but the product’s named cloud sources remain the practical starting point for assessing coverage.

Who it's for

In-house legal and eDiscovery teams are the clearest fit, especially those coordinating custodian acknowledgments, questionnaires, notifications, and cloud preservation across matters. Casepoint says its wider platform serves corporations and government agencies, so organizations in either group may consider it. Smaller teams seeking a public, fixed price or a free starting tier should look elsewhere.

Pros and cons

Pros: Hold templates, approvals, acknowledgments, audit trail, and matter tracking bring core administration into one workflow.
Pros: Questionnaires, reminders, and escalations help teams scope matters and follow up with custodians.
Pros: Named cloud sources, API support, and custom connectors give teams several routes to preservation and data exchange.
Pros: Implementation, onboarding, and adoption support can help organizations establish a consistent process.
Cons: Custom pricing and no free plan leave teams without a public entry price or no-cost evaluation tier.
Cons: Preservation depends on designated connectors and APIs, so buyers need to confirm that their specific sources are covered.

Alternatives

Legal Hold Software is the broader category directory for comparing options. Consider Vidhaana Legal Hold Management if mobile access or a published per-team price matters: its AI Power Plan is 999.00 INR per month, billed ₹999 per month, with full access for one team, no per-user fees, and unlimited document reviews; it also offers a free trial.

Relativity Legal Hold is another web-and-API option; its legal-hold license is separate from the data-volume commitment. Zapproved Legal Hold Pro is a paid web-based alternative. Onit Legal Holds is another paid option. OpenText Core Legal Hold is a paid web-based alternative.

Consider Knovos Manage if self-hosted deployment or usage-based pricing is a priority; its standard licensing and pay-as-you-go amounts are custom pricing. ELM Solutions Legal Holds is another paid option. Q1 Defensible Legal Hold is worth considering if a demo-led evaluation suits your buying process; it offers no public price or plan limits.

Verdict

Casepoint Legal Hold is a strong candidate for in-house legal and eDiscovery teams that need hold administration tied to questionnaires, custodian follow-up, and cloud preservation. Its main reason to choose it is the combination of lifecycle management and source integration options; its main reason to look elsewhere is that both cost and connector fit require a tailored conversation before a team can judge the commitment.

	Casepoint Legal Hold	Onit Legal Holds
Free plan	No	No
Free trial	No	No
Paid from	—	—
Open source	No	No
Platforms	api, Web	—
Free plan	No	—
Hold templates	Yes	Yes
Custodian acknowledgment	Yes	Yes
Automated reminders	Yes	Yes
Audit trail	Yes	Yes
Matter tracking	Yes	Yes

Casepoint Legal Hold vs Onit Legal Holds

Casepoint Legal Hold

Onit Legal Holds