CallRail
7.8#1 in inbound call tracking softwareFrom $50 a monthAndroidiOSWebAPI
VisitCallRail vs LimeCall
What both publish
| Fact | CallRail | LimeCall |
|---|---|---|
| API | API access is included in all plans, with additional monthly charges for usage above 1,500 API calls. | LimeCall offers a REST API and webhooks for custom integrations, with API access described as available on Pro plans and above. |
| Founded | 2011 | 2018 |
| Integrations | CallRail lists integrations including Google Ads, Google Analytics 4, Google Business Profile, HubSpot, Salesforce and Freshpaint. | The integrations directory lists HubSpot, Salesforce, Slack, Zapier, Google Analytics, Zendesk, Mailchimp, and Pipedrive among 50+ integrations. |
| Product | CallRail connects campaigns, conversations, and customers, tracking calls, texts, and forms with attribution. | LimeCall combines an AI receptionist, website callback service, and business phone workspace for handling customer calls, texts, lead routing, and follow-up. |
| Security | CallRail states that it has SOC 2 compliance and publishes HIPAA and GDPR materials. | LimeCall says data in transit uses TLS 1.2+ and data at rest uses AES-256 encryption. |
| Support | The help center contains feature-specific articles covering call recording, downloads, deletion, playback and troubleshooting. | The security page says its security team responds to inquiries within one business day. |
CallRail plans
- Lead Tracking$50 a month
- AI Voice Assistant$95 a month
- Lead Tracking Complete$95 a month
- Voice Assist$95 a month
- Lead Conversion$150 a month
- Lead Conversion Complete$195 a month
LimeCall plans
- Virtual Phone Starter$7.50 a month
- Virtual Phone Team$12 a month
- Virtual Phone Business$19 a month
- Website Callback Starter$24 a month
- AI Receptionist Starter$47 a month
- Website Callback Growth$65 a month
Pick CallRail if…
CallRail suits businesses looking to connect marketing activity with calls, texts and forms. Its mobile app is relevant to users in the United States and Canada who need call and message access on mobile.
Pick LimeCall if…
LimeCall may suit businesses that need call handling, callback capture, or lead follow-up, including companies in real estate, finance, travel, SaaS, healthcare, education, and e-commerce. Its mix of phone and website tools is relevant to teams handling inbound leads.