CallMiner Quality Management
6.0#15 in call center quality management softwareWebAPISelf-hosted
VisitCallMiner Quality Management vs Voxjar
What both publish
| Fact | CallMiner Quality Management | Voxjar |
|---|---|---|
| API access | The Eureka Ingestion API accepts audio or text media and metadata asynchronously using OAuth2 client credentials; its Swagger interface requires tenant login. | Users can generate long-lived API tokens from the Developers settings area. |
| Company size | LinkedIn lists CallMiner in the 201–500 employee range. | LinkedIn lists a company size of 2–10 employees. |
| Documentation | CallMiner's October 2026 release says Online Help provides product documentation and step-by-step guidance, while CallMiner University offers role-based learning paths. | The Help Center documents account setup, interactions, lists, queues, scorecards, settings, dashboards, filters and CSV exports. |
| Founded | 2002 | LinkedIn lists Voxjar as founded in 2015. |
| Headquarters | Waltham, Massachusetts, United States | LinkedIn lists headquarters in Provo, Utah, United States. |
| Integrations | CallMiner connects applications through APIs, connectors and the Open Voice Transcription Standard, with listings for systems such as Amazon Connect, Genesys, Five9, Salesforce, Zendesk, Qualtrics, ServiceNow and Zoom. | Listed integrations include Aircall, Amazon S3, Azure Blob, CallTrackingMetrics, Convoso, Dubber, Five9, Google Cloud Storage, Genesys Cloud, GoHighLevel, Microsoft Teams, SFTP, Slack, Sweet Relish, TrackDrive, Vicidial, Vonage and Ringba. |
| Licence | CallMiner's terms identify CallMiner, Inc. as the legal entity and state that site content and code are owned or licensed with no implied licence, consistent with proprietary software. | SoftwareWorld classifies Voxjar as proprietary software rather than open source. |
| Praise: usability | Capterra reviewers praise straightforward access, a broad dictionary, flexible transcripts and extensive search and reporting metadata. | FeaturedCustomers testimonials describe the platform as user-friendly and say it gives visibility into every call. |
| Purpose | The solution helps contact centers manage quality assurance at scale and improve customer experience. | Voxjar automates call monitoring and coaching, using AI to ingest, transcribe, and score interactions. |
CallMiner Quality Management plans
- CallMiner Quality ManagementPriced on request
- Custom bundled subscriptionPriced on request
Voxjar plans
- BasicsFree
- QA Pro$90 a month
- EnterprisePriced on request
Pick CallMiner Quality Management if…
The solution is aimed at contact centers, with subscription packages described for midsize teams of more than 60 agents through global enterprises. It may suit teams seeking structured quality reviews and coaching workflows across channels.
Pick Voxjar if…
Voxjar suits teams that want AI-assisted voice QA, call scoring, and coaching workflows. Its Enterprise plan is described for BPOs, agencies, and organizations with special requirements.