
CallMiner Analyze
5.4#29 in customer service qa softwareWeb
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| Fact | CallMiner Analyze | Microsoft Dynamics 365 Sales |
|---|---|---|
| Founded | 2002 | 1975 |
| Headquarters | Waltham, Massachusetts, United States | Redmond, Washington, USA |
| Integrations | CallMiner lists integrations including Amazon Connect, RingCentral, Salesforce, ServiceNow, Twilio, Zendesk, and Zoom. | Microsoft documentation lists integrations with Microsoft Teams, Exchange Online, SharePoint, and LinkedIn Sales Navigator. |
| Security | CallMiner says it undergoes independent third-party audits covering SOC 2 Type II, FISMA, HITRUST, ISO 27001:2022, and PCI DSS controls and compliance. | Sales data is stored in Dataverse and, for certain features, Azure resources; Microsoft says the data can be protected with Customer Lockbox and encrypted with customer-managed keys, with conversation intelligence exceptions. |
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You want what its maker publishes above — check its page for the details.
You want what its maker publishes above — check its page for the details.