CallHub
8.2#1 in sms marketing softwareFree planFree planAndroidiOSWebAPI
VisitCallHub vs Genesys Cloud CX
Genesys Cloud CX
8.8#1 in call center softwareFrom $75 a monthAndroidiOSWebAPI
VisitWhat both publish
| Fact | CallHub | Genesys Cloud CX |
|---|---|---|
| Encryption | CallHub says it enforces HTTPS and TLS for web session traffic and encrypts sensitive data in transit. | Encryption details are not stated on the supplied pages. |
| Founded | The company’s story says Augustus Franklin created the original chat tool in 2011. | Gartner lists Genesys as founded in 1990. |
| Free plan | No | No |
| Headquarters | Washington, DC, United States | Menlo Park, California, United States |
| Integrations | Direct integrations include NGP VAN, NationBuilder, Action Network, PDI, Salesforce, EveryAction, CiviCRM, Blackbaud, Blue State Digital, and Freshsales. | Genesys advertises more than 600 turnkey applications and integrations from over 300 partners through AppFoundry. |
| Rating on Apple App Store | 4.6 out of 5 from 506 ratings | 4.4 out of 5 from 373 ratings for Genesys Cloud Associate |
| Rating on Capterra | 4.4 out of 5 from 251 reviews | 4.3 out of 5 from 269 reviews |
| Rating on G2 | 4.8 out of 5 from 35 reviews | 4.0 out of 5 from 1,580 reviews |
| Rating on Google Play | 4.4 out of 5 from 272 reviews | 3.8 out of 5 from 156 reviews for Genesys Cloud Collaborate |
CallHub plans
- EssentialFree
- ScalePriced on request
Genesys Cloud CX plans
- Genesys Cloud CX 1$75 a month
- Genesys Cloud CX 2$115 a month
- Genesys Cloud CX 3$155 a month
- Genesys Cloud CX 4$240 a month
Pick CallHub if…
CallHub suits campaign teams and organizations coordinating calls, mass or peer-to-peer texts, and outreach workflows. Its listed contact and agent limits can help teams assess whether Essential fits their size.
Pick Genesys Cloud CX if…
Genesys Cloud CX suits contact centers that need voice or omnichannel routing, workforce management and team collaboration. It also fits organizations coordinating AI governance across contact-center operations, service, IT and development teams.