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Bruin for Customer Success vs Muntri

Muntri

7.1#4 in customer success analytics softwareFrom $299 a month
Free planiOSWebAPI
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What both publish

FactBruin for Customer SuccessMuntri
CompanyThe website operator is Bruin Data Limited, registered in England and Wales, with an address in Denton, Manchester, United Kingdom.The site identifies the company as Muntri Inc.; its mission page does not state a headquarters or founding year.
IntegrationsCustomer-success integrations named by Bruin include Zendesk, Intercom, Freshdesk, Salesforce, HubSpot, Stripe, Chargebee, Mixpanel, Amplitude and Pendo, with thousands more through APIs.Named integrations include Salesforce, HubSpot, Gong, Slack, Google Workspace, Zoom, Outlook, Microsoft Teams, LinkedIn, Outreach, Snowflake, Stripe, Zendesk, and Segment.
SecurityThe company says it is ISO/IEC 27001:2022 certified and SOC 2 Type 2 attested, and lists AES-256 encryption at rest and in transit, SAML 2.0 and OAuth SSO, audit logs, IP whitelisting, and VPC peering support.Muntri says each customer organization gets a dedicated database and that data is encrypted in transit and at rest, with role-based access controls, revocable short-lived tokens, and network isolation.

Bruin for Customer Success plans

  • Bruin Cloud free tierFree
  • Open SourceFree
  • Team$0.01 a month
  • ScalePriced on request

Muntri plans

  • Practice Arena freeFree
  • Practice Arena$299 a month
  • Starter$599 a month
  • Growth$1,799 a month
  • Business$4,999 a month
  • EnterprisePriced on request

Pick Bruin for Customer Success if…

It suits customer success executives and managers, renewals and retention teams, support leaders, CS operations, and onboarding teams who need account signals from multiple data sources. Deployment options include Bruin Cloud, a customer’s own VPC, or on-premises.

Pick Muntri if…

Muntri suits revenue teams that want pipeline, forecasting, customer support, and related workflows in one system. Its plans span small teams through 500 users, with an Enterprise option for unlimited users.

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