
Brevo Conversations
8.1#5 in email marketing softwareFrom $15 a monthFree planAndroidiOSWebAPI
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| Fact | Brevo Conversations | Lime Talk |
|---|---|---|
| Chat channels | omnichannel | website |
| Founded | 2012 | 2012 |
| Free plan | Yes | No |
| Headquarters | Paris, France | Prague 1, Czech Republic |
| Integrations | Official integration documentation lists WordPress, WooCommerce, Shopify and PrestaShop plugins, while Conversations channels include Facebook Messenger, Instagram Direct, WhatsApp and email. | The feature list includes a Google Analytics connection and API, and installation tutorials are provided for platforms including Shopify, WordPress, Magento, PrestaShop, and Google Tag Manager. |
| Live agent chat | Yes | Yes |
| Security and privacy | Brevo says archived personal data is encrypted, stored separately, purged after retention periods and covered by GDPR breach notification commitments within 72 hours of detection. | The feature list states that Lime Talk uses SSL encryption, has EU data centers and user access rights, and is GDPR compliant. |
| Visitor tracking | Yes | Yes |
Brevo Conversations suits teams that need website chatbot and live-agent chat, visitor tracking, or omnichannel chat. Its free plan is for a single user, while teams that need more seats can consider Pro, which supports up to 10 users.
You want what its maker publishes above — check its page for the details.