Brevo Conversations
8.1#5 in email marketing softwareFrom $15 a monthFree planAndroidiOSWebAPI
VisitBrevo Conversations vs Freshchat
What both publish
| Fact | Brevo Conversations | Freshchat |
|---|---|---|
| Chat channels | omnichannel | omnichannel |
| Founded | 2012 | 2010 |
| Free plan | Yes | Yes |
| Headquarters | Paris, France | San Mateo, California, United States |
| Included agent seats | 1 | 10 |
| Integrations | Official integration documentation lists WordPress, WooCommerce, Shopify and PrestaShop plugins, while Conversations channels include Facebook Messenger, Instagram Direct, WhatsApp and email. | Freshchat lists Shopify, Salesforce, Slack, Jira, and Five9 as featured integrations and says the Freshworks Marketplace has 1,000+ ready-to-install integrations. |
| Live agent chat | Yes | Yes |
| Mobile apps | Brevo provides Conversations apps for Android and iOS, with settings synchronized between mobile and desktop; only one device can be used at a time. | Freshchat has iOS and Android apps that let agents respond, assign conversations, add private notes, resolve chats, and receive push notifications. |
Brevo Conversations plans
- Pro$15 a month
- FreeFree
- Conversations Pro$15 a month
Freshchat plans
- FreeFree
- Growth$19 a month
- Pro$49 a month
- Enterprise$79 a month
Pick Brevo Conversations if…
Brevo Conversations suits teams that need website chatbot and live-agent chat, visitor tracking, or omnichannel chat. Its free plan is for a single user, while teams that need more seats can consider Pro, which supports up to 10 users.
Pick Freshchat if…
Freshchat suits teams that handle customer conversations across websites, apps, and messaging channels. Its free plan accommodates up to 10 agents, while paid tiers add features such as multilingual conversations and intelligent routing.