
Brand24
8.2#1 in social media listening softwareFrom $249 a monthAndroidiOSWebAPI
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| Fact | Brand24 | BrandMonitoring.ai |
|---|---|---|
| AI features | Brand24 offers AI Insights, Events Detection, Brand Assistant, Sentiment Analysis, Topic Analysis, and Smart Context Search. | Its AI features include sentiment and narrative analysis, summaries, fraud classification, anomaly detection, and recommended actions. |
| Alert channels | Email,Slack,Microsoft Teams,in-app,mobile push notifications | email,Slack,Microsoft Teams,Jira,ServiceNow,custom webhooks |
| Integrations | Brand24 lists integrations with Slack and Microsoft Teams and provides API access and an MCP server. | Listed integrations include Slack, Microsoft Teams, Salesforce, HubSpot, Snowflake, Looker, Power BI, ServiceNow, Jira, Zapier, and Workato. |
| Monitoring coverage | Brand24 tracks mentions across more than 25,000,000 sources, including social media, news sites, blogs, forums, review platforms, and podcasts. | It monitors social networks, newsrooms, broadcast feeds, app stores, marketplaces, and dark web intelligence across more than 120 markets. |
| News monitoring | Yes | Yes |
| Security and compliance | Brand24 publishes information about its Digital Services Act compliance, privacy policy, personal-data handling, DMCA policy, and EU Data Act guidance. | The platform page lists SOC 2 Type II, ISO 27001, GDPR, regional hosting, role-based permissions, project isolation, field-level restrictions, and audit logs. |
| Sentiment analysis | Yes | Yes |
| Social network coverage | Facebook,Instagram,X (Twitter),LinkedIn,Reddit,YouTube,TikTok,Twitch,Medium,Quora | Facebook,Instagram,LinkedIn,Twitter/X,TikTok,Reddit,Discord,Twitch,Telegram,WhatsApp |
| Support | Enterprise clients receive personalized onboarding, tailored training, regular progress reviews, a dedicated Customer Success Manager, and quarterly business reviews. | The site says dedicated AI success specialists and 24/7 monitoring teams tune copilots, respond to incidents, and deliver executive reviews. |
| Web monitoring | Yes | Yes |
No prices published.
Brand24 may suit businesses, marketers, agencies, and startups that need to monitor brand, competitor, or topic conversations. Its analytics, alert channels, and reporting formats may also suit teams sharing monitoring results.
It suits communications, PR, marketing, trust, security, product, and customer experience teams that need broad media monitoring or brand-protection workflows. Teams can also use its APIs and integrations to connect monitoring outputs with existing business tools.