Backlog
7.7#20 in project management softwareFrom $35 a monthFree planAndroidiOSWebAPI
VisitBacklog vs PatchDesk
What both publish
| Fact | Backlog | PatchDesk |
|---|---|---|
| API | Backlog supports custom integrations through its open API and links to API documentation for developers. | API access is included in the plan. |
| Integrations | Listed integrations include Cacoo, Slack, Redmine and Jira importers, Jenkins, Microsoft Teams, Google Drive, Dropbox, and iCal Sync. | The opened maker pages list Stripe for payment processing and Google Analytics 4 on public marketing pages; they do not describe product integrations. |
| Maker | Nulab, Inc. was established in 2004 with headquarters in Fukuoka, Japan. | The homepage identifies Chris Birkey as PatchDesk’s maker and says he supports Windows and ChromeOS for a K–12 district and has nearly twelve years of software support experience. |
| Security | Enterprise security features include SAML single sign-on, SCIM user provisioning, audit logs, centralized user and access management, and security integrations. | PatchDesk says databases are encrypted at rest, connections use TLS/SSL, passwords are hashed with bcrypt, and row-level security isolates organizations’ data. |
| Support | The pricing page lists email support across plans, dedicated support on Premium, and an Enterprise Customer Success Manager on Enterprise. | The SLA says support requests receive an initial response within 24 hours on business days, with critical availability incidents targeted within four hours. |
Backlog plans
- FreeFree
- Starter$35 a month
- Standard$100 a month
- Premium$175 a month
- Enterprise—
- EnterprisePriced on request
PatchDesk plans
- Everything you need$7 a month
Pick Backlog if…
Backlog suits teams that want project and issue tracking alongside code management. Enterprise may fit organizations needing private hosting and centralized security controls.
Pick PatchDesk if…
It suits teams of roughly 3–30 people wanting customer ticketing and engineering issue tracking together. It also fits teams needing SLA controls, API access, and role-based security.