Babtec Complaints Management
7.4#1 in complaint management softwareFrom €29 a monthFree planAndroidiOSWebLinux
VisitBabtec Complaints Management vs GovMetric CaseTracker
GovMetric CaseTracker
6.6#4 in complaint management softwareFrom £13,500 a yearWebAPI
VisitWhat both publish
| Fact | Babtec Complaints Management | GovMetric CaseTracker |
|---|---|---|
| Founded | 1994 | 2006 |
| Headquarters | Wuppertal, Germany | Oakham, Rutland, UK |
| Integrations | Babtec says its configurable interfaces connect complaints management with PPS/ERP systems, including bidirectional data exchange with SAP; it also names Bosch’s electronic EMPB portal and sycat Process Designer. | CaseTracker offers REST APIs and connectors for CRM, contact centre and BI platforms. |
| Purpose | The BabtecQ Complaints Management module manages customer and supplier complaints and supports processing them with the 8D method. | CaseTracker manages complaints, enquiries and other workflow-based cases for UK councils, housing providers and public services. |
| Support | Babtec lists support service hours as Monday through Friday, 8:00 a.m. to 5:00 p.m., and provides a support phone number and email address. | After launch, clients receive dedicated account management, service desk support, training refreshers and ongoing system updates. |
Babtec Complaints Management plans
- BabtecQube BasicFree
- BabtecQube Premium€29 a month
- BabtecQ Complaints ManagementPriced on request
GovMetric CaseTracker plans
- Band A — 1 case type setup£8,750, paid once
- Band B — 1 case type setup£10,500, paid once
- Band A — 1 case type annual licence£13,500 a year
- Band B — 1 case type annual licence£17,500 a year
- Band C — 1 case type setup£19,750, paid once
- Band C — 1 case type annual licence£24,000 a year
Pick Babtec Complaints Management if…
The module suits organizations handling customer or supplier complaints through structured 8D workflows. Babtec says it serves medium-sized companies and global corporations in industries including automotive, aerospace, consumer goods and medical technology.
Pick GovMetric CaseTracker if…
CaseTracker suits UK councils, housing providers and public services managing complaints and related case workflows. Its pre-configured regulator frameworks and reporting are relevant to organizations handling those complaint processes.