Avaya Experience Platform
7.0#3 in telemarketingFrom $48 a monthWebAPISelf-hosted
VisitAvaya Experience Platform vs TAPIMaster
TAPIMaster
5.8#16 in computer telephony integration softwareFree planFree planWindows
VisitWhat both publish
| Fact | Avaya Experience Platform | TAPIMaster |
|---|---|---|
| Purpose | Avaya Infinity connects systems, data, AI, and workflows so enterprises can orchestrate customer interactions and actions. | TAPIMaster integrates telephony functions into a company’s software through its interfaces, on the client or server side. |
| Support | Included support covers maintenance, incident tracking and resolution, and updates and upgrades. | Non-customers using the free small-business version generally receive no support, including by email; installation and usage videos are available on the provider’s YouTube channel. |
Avaya Experience Platform plans
- Digital$48 a month
- Voice$83 a month
- All Media$125 a month
- Avaya InfinityPriced on request
TAPIMaster plans
- TAPIMaster client/server for small businessesFree
Pick Avaya Experience Platform if…
Avaya Experience Platform is intended for large, complex enterprise contact centers. It may suit organizations that need omnichannel workflows, AI options, and deployment flexibility.
Pick TAPIMaster if…
TAPIMaster suits Windows users who need to connect workplace telephones or TAPI-compatible phone systems with company software. Its free small-business plan is aimed at up to four employees or one workstation.