Avaya Experience Platform
7.0#3 in telemarketingFrom $48 a monthWebAPISelf-hosted
VisitAvaya Experience Platform vs Orum
What both publish
| Fact | Avaya Experience Platform | Orum |
|---|---|---|
| Audience | The platform is designed for large, complex enterprise contact center environments, including deployments with thousands of agents. | Orum describes its product as built for SDR and BDR teams and also offers limited calling seats for account executives and other less frequent dialers. |
| Integrations | Avaya lists Salesforce, Microsoft Dynamics 365, ServiceNow, Zendesk, Microsoft Teams, and Verint WEM among its ecosystem connections. | Orum lists integrations for Apollo, Gong, HubSpot, Outreach, Salesforce, and Salesloft. |
| Security controls | Avaya lists role-based access control, audit trails, retention controls, bring-your-own-key, and enterprise-defined policies and permissions. | Orum says sensitive data is encrypted, browser communications use HTTPS, and data is backed up across multiple availability zones. |
| Support | Included support covers maintenance, incident tracking and resolution, and updates and upgrades. | Orum says onboarding includes setup, integrations, and rep training, with ongoing customer success support, live chat, and a help center. |
Avaya Experience Platform plans
- Digital$48 a month
- Voice$83 a month
- All Media$125 a month
- Avaya InfinityPriced on request
Orum plans
- Launch / Ascend (package pricing)Priced on request
Pick Avaya Experience Platform if…
Avaya Experience Platform is intended for large, complex enterprise contact centers. It may suit organizations that need omnichannel workflows, AI options, and deployment flexibility.
Pick Orum if…
It is aimed at SDR and BDR teams, with limited calling seats for account executives and other infrequent dialers. Teams needing dialing, enrichment, and coaching in one service may consider it.