
Aspect Workforce
7.4#4 in workforce management softwareFrom $1 a monthAndroidiOSWebAPI
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| Fact | Aspect Workforce | StoreForce |
|---|---|---|
| Founded | 1973 | 2010 |
| Purpose | Aspect Workforce is a workforce management solution for contact centers that supports scheduling, forecasting, and performance tracking. | StoreForce connects retail scheduling, task management, KPI dashboards, and team communications in one workforce management platform. |
| Scheduling | The product supports schedule management, shift swaps, availability checks, and automated approvals. | Its intelligent scheduling aligns staffing to peak selling periods and customer demand. |
It is aimed at enterprise contact centers coordinating agents across multiple sites, regions, or countries. The mobile app is relevant to customers who activate the new Cloud Workforce.
StoreForce is intended for retailers, including specialty retail, department stores, grocery, convenience, pharmacy, and hardware businesses. Its mobile app suits users whose employer is a StoreForce client and has enabled their access.