
Aspect Workforce
7.4#4 in workforce management softwareFrom $1 a monthAndroidiOSWebAPI
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| Fact | Aspect Workforce | Skedulo |
|---|---|---|
| Developer extensibility | The SDK supports third-party applications, plug-in rules, custom work-rule plug-ins, schedule-segment updates, notifications, and web-service calls. | Developers can create custom objects, pages, mobile forms, webhooks, triggered actions, serverless functions and packages through the Pulse Platform. |
| Founded | 1973 | 2013 |
| Integrations | WorkforceOS integrates with HR, payroll, and business intelligence systems, and Aspect says the platform also provides open APIs. | The integrations directory lists 121 connections spanning CRM, HR, payroll, BI, data, finance, communications and calendars. |
| Mobile app | The Aspect Workforce mobile app is an agent scheduling tool for iPhone and Android, and requires the new Cloud Workforce experience. | Skedulo Plus is built for Android and iOS and supports online and offline data synchronization. |
| Rating on Capterra | 4.2 out of 5 from 251 reviews | 4.5 out of 5 from 13 reviews. |
It is aimed at enterprise contact centers coordinating agents across multiple sites, regions, or countries. The mobile app is relevant to customers who activate the new Cloud Workforce.
It suits organizations coordinating deskless teams, including those in healthcare, field service, public sector, and utilities. It is relevant where schedulers need to assign jobs and workers need mobile access, including offline synchronization.