Arcserve ShadowProtect
7.5#32 in backup softwareAPILinuxSelf-hostedWindows
VisitArcserve ShadowProtect vs MSP360 Backup
MSP360 Backup
9.0#4 in backup softwareFree planFree planAndroidiOSWebAPI
VisitWhat both publish
| Fact | Arcserve ShadowProtect | MSP360 Backup |
|---|---|---|
| API | The June 2026 ImageManager 8.1 release added an API that exports verification data to dashboards, reporting systems and automation tools. | Managed Backup exposes API credentials and documentation, and version 8 added API methods to authorize, deauthorize and check computer authorization. |
| Backup scope | image | mixed |
| Computer backup | Yes | Yes |
| Founded | 1983 | 2011 |
| Free plan | No | Yes |
| Headquarters | Eden Prairie, Minnesota, United States | Pittsburgh, Pennsylvania, United States |
| Integrations | The documentation bookshelf includes PSA integrations for Autotask and ConnectWise, plus ShadowControl and ShadowStream guides. | Documented integrations include MSP360 RMM, ConnectWise, Autotask PSA, Microsoft 365, Google Workspace and cloud storage providers. |
| Limit: pricing | PCWorld characterized the desktop product as expensive for end users, and Capterra reviewers commonly rated value for money below other categories. | Reviewers complain about subscription price increases and loss of older perpetual-license economics. |
| Ransomware protection | Yes | Yes |
| Rating on G2 | 4.2 out of 5 from 23 reviews. | 4.5 out of 5 from 648 reviews for MSP360 overall; the MSP360 Backup listing has 555 reviews. |
| Rating on Gartner Peer Insights | 4.2 out of 5 from 123 ratings. | 4.6 out of 5 from 85 ratings for MSP360 Managed Backup Service. |
| Restore modes | mixed | mixed |
Arcserve ShadowProtect plans
- Annual subscription—
- Two-year subscription—
- Perpetual license—
- ShadowProtect SPX Desktop (Windows)$47 a year
- ShadowProtect SPX Desktop (Windows) - 2 Years$83.96, paid once
- ShadowProtect Basic listing$99.95, paid once
MSP360 Backup plans
- Pro (macOS/Linux)$19.99 a year
- FreeFree
- Desktop$29.99 a year
- Server$109.99 a year
- SQL$124.99 a year
- Ultimate$179.99 a year
Pick Arcserve ShadowProtect if…
ShadowProtect suits organisations needing image backup and recovery for Windows or Linux systems, including physical and virtual workloads. It may also fit teams that need failover options and protection for listed business applications or SaaS services.
Pick MSP360 Backup if…
MSP360 Backup suits individuals needing workstation backup and organizations choosing coverage for desktops, servers, or SQL Server. The listed options also include file, image, and Exchange backup in Ultimate.