Aptean Respond
5.3#21 in complaint management softwareAPISelf-hosted
VisitAptean Respond vs GovMetric CaseTracker
GovMetric CaseTracker
6.6#4 in complaint management softwareFrom £13,500 a yearWebAPI
VisitWhat both publish
| Fact | Aptean Respond | GovMetric CaseTracker |
|---|---|---|
| Founded | 2012 | 2006 |
| Headquarters | Alpharetta, Georgia, United States | Oakham, Rutland, UK |
| Purpose | Aptean Respond is case and complaints management software that optimises complaint handling workflows, customer service and risk management. | CaseTracker manages complaints, enquiries and other workflow-based cases for UK councils, housing providers and public services. |
| Workflows | It includes industry-specific templates, configurable workflows and dashboards to support case management and resolution. | Features include automated triage, configurable multi-stage workflows, communication templates, deadline alerts and escalation triggers. |
Aptean Respond plans
- Aptean RespondPriced on request
GovMetric CaseTracker plans
- Band A — 1 case type setup£8,750, paid once
- Band B — 1 case type setup£10,500, paid once
- Band A — 1 case type annual licence£13,500 a year
- Band B — 1 case type annual licence£17,500 a year
- Band C — 1 case type setup£19,750, paid once
- Band C — 1 case type annual licence£24,000 a year
Pick Aptean Respond if…
You want what its maker publishes above — check its page for the details.
Pick GovMetric CaseTracker if…
CaseTracker suits UK councils, housing providers and public services managing complaints and related case workflows. Its pre-configured regulator frameworks and reporting are relevant to organizations handling those complaint processes.