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Apache Hop vs Bruin for Customer Success

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Apache Hop

7.7#1 in data preparation for analyticsFree plan
Free planWebAPILinuxmacOS
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What both publish

FactApache HopBruin for Customer Success
DeploymentThe download page provides Docker images for Hop and Hop Web and a Helm chart for Kubernetes; Hop Web is described as work in progress and provided as-is.Bruin says it can run in Bruin Cloud, a customer's own VPC, or on-premises.
IntegrationsListed integrations include PostgreSQL, MySQL, Oracle, SQL Server, Snowflake, BigQuery, Redshift, Databricks, MongoDB, Neo4j, Kafka, Cassandra, Salesforce, SAP, Parquet, Avro, S3, Azure Blob, Google Cloud Storage, REST and SFTP.Customer-success integrations named by Bruin include Zendesk, Intercom, Freshdesk, Salesforce, HubSpot, Stripe, Chargebee, Mixpanel, Amplitude and Pendo, with thousands more through APIs.
LicenceApache Hop is released under the Apache License 2.0.The public Bruin repository identifies its licence as Apache-2.0.
PurposeApache Hop is an open source platform for data integration and orchestration, with visual pipelines and workflows.Bruin for Customer Success helps teams use customer data to retain and grow accounts.
SecurityThe security page advises upgrading to a version containing a vulnerability fix because binary patches are not produced for individual vulnerabilities.The company says it is ISO/IEC 27001:2022 certified and SOC 2 Type 2 attested, and lists AES-256 encryption at rest and in transit, SAML 2.0 and OAuth SSO, audit logs, IP whitelisting, and VPC peering support.

Apache Hop plans

  • Apache HopFree

Bruin for Customer Success plans

  • Bruin Cloud free tierFree
  • Open SourceFree
  • Team$0.01 a month
  • ScalePriced on request

Pick Apache Hop if…

Hop suits data teams that want visual pipeline design and workflow orchestration across varied databases and execution environments. It is appropriate for users able to manage Java 21 for version 2.19.0 and carefully restrict destructive operations.

Pick Bruin for Customer Success if…

It suits customer success executives and managers, renewals and retention teams, support leaders, CS operations, and onboarding teams who need account signals from multiple data sources. Deployment options include Bruin Cloud, a customer’s own VPC, or on-premises.

Charts they share