Amazon Connect
7.9#1 in capacity planning softwareAndroidiOSWebAPI
VisitAmazon Connect vs Zendesk Talk
Zendesk Talk
4.7#20 in call center crm softwareWeb
VisitWhat both publish
| Fact | Amazon Connect | Zendesk Talk |
|---|---|---|
| Founded | 2017 | 2007 |
| Headquarters | Seattle, Washington | San Francisco, California, United States |
Amazon Connect plans
- Amazon Connect Customer — chatPriced on request
- Amazon Connect Customer — SMS and 3P messagingPriced on request
- Amazon Connect Customer — voicePriced on request
- Amazon Connect Customer — emailPriced on request
- Chat$0.01, paid once
- SMS and 3P messaging$0.01, paid once
Zendesk Talk plans
No prices published.
Pick Amazon Connect if…
Amazon Connect Customer is aimed at enterprises delivering customer experiences across multiple touchpoints. Its channel coverage and agent features also suit teams coordinating automated and human assistance.
Pick Zendesk Talk if…
You want what its maker publishes above — check its page for the details.