Amazon Connect
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VisitAmazon Connect vs Turnella
What both publish
| Fact | Amazon Connect | Turnella |
|---|---|---|
| Channels | The service supports voice, chat, email, SMS, web, WhatsApp, and Apple Messages, with customer context carried across channels. | It supports inbound voice, live chat, email or back-office work, and 24/7 voice, using a different staffing model for each channel. |
| Integrations | AWS documents Customer Profiles integrations with Salesforce, ServiceNow, Marketo, and Zendesk through Amazon AppFlow. | The maker says CSV exports from Genesys, Zendesk, Freshdesk, Five9, Twilio Flex and Intercom can be used when they contain suitable date and volume fields. |
Amazon Connect plans
- Amazon Connect Customer — chatPriced on request
- Amazon Connect Customer — SMS and 3P messagingPriced on request
- Amazon Connect Customer — voicePriced on request
- Amazon Connect Customer — emailPriced on request
- Chat$0.01, paid once
- SMS and 3P messaging$0.01, paid once
Turnella plans
- Core TurnellaFree
- Free during early accessFree
Pick Amazon Connect if…
Amazon Connect Customer is aimed at enterprises delivering customer experiences across multiple touchpoints. Its channel coverage and agent features also suit teams coordinating automated and human assistance.
Pick Turnella if…
Turnella suits operations managers, contact centre team leads, and resource planning analysts who need staffing plans without a dedicated workforce management team. It can also suit teams that plan demand across voice, chat, email, or back-office channels.