Amazon Connect
7.9#1 in capacity planning softwareAndroidiOSWebAPI
VisitAmazon Connect vs Toku Contact Centre
Toku Contact Centre
5.3#38 in contact center softwareWebAPI
VisitWhat both publish
| Fact | Amazon Connect | Toku Contact Centre |
|---|---|---|
| Channels | The service supports voice, chat, email, SMS, web, WhatsApp, and Apple Messages, with customer context carried across channels. | The product page lists calls, SMS, WhatsApp, in-app channels, email, and webchat. |
| Founded | 2017 | Toku says it was founded in 2018. |
| Headquarters | Seattle, Washington | Toku identifies Singapore as its headquarters. |
Amazon Connect plans
- Amazon Connect Customer — chatPriced on request
- Amazon Connect Customer — SMS and 3P messagingPriced on request
- Amazon Connect Customer — voicePriced on request
- Amazon Connect Customer — emailPriced on request
- Chat$0.01, paid once
- SMS and 3P messaging$0.01, paid once
Toku Contact Centre plans
- Toku Contact CentrePriced on request
Pick Amazon Connect if…
Amazon Connect Customer is aimed at enterprises delivering customer experiences across multiple touchpoints. Its channel coverage and agent features also suit teams coordinating automated and human assistance.
Pick Toku Contact Centre if…
You want what its maker publishes above — check its page for the details.