Amazon Connect
7.9#1 in capacity planning softwareAndroidiOSWebAPI
VisitAmazon Connect vs TCN Operator
TCN Operator
5.3#121 in call center softwareWebAPI
VisitWhat both publish
| Fact | Amazon Connect | TCN Operator |
|---|---|---|
| Channels | The service supports voice, chat, email, SMS, web, WhatsApp, and Apple Messages, with customer context carried across channels. | Its omnichannel tools include calls, chat, email, IVR, text messaging, surveys, payments and virtual agents in a single interface. |
| Compliance | AWS lists SOC, PCI, HIPAA, C5 (Frankfurt), and HITRUST CSF among compliance programs that assess Connect Customer. | TCN says it has SOC 2 and PCI compliance, ISO 27001 certification and an annual third-party HIPAA compliance assessment; its SOC 2 report and ISO certificate are available on request. |
| Founded | 2017 | 1999 |
| Headquarters | Seattle, Washington | St. George, Utah, United States |
| Integrations | AWS documents Customer Profiles integrations with Salesforce, ServiceNow, Marketo, and Zendesk through Amazon AppFlow. | TCN lists native integrations with ServiceNow, Salesforce and Zendesk and provides an open API framework for custom integrations. |
| Security | AWS states that Connect Customer supports TLS 1.2 or later for clients accessing the service. | TCN says Operator is encrypted and hosted on Google Cloud Platform, with data encrypted at rest and in transit and call recordings encrypted at file level. |
Amazon Connect plans
- Amazon Connect Customer — chatPriced on request
- Amazon Connect Customer — SMS and 3P messagingPriced on request
- Amazon Connect Customer — voicePriced on request
- Amazon Connect Customer — emailPriced on request
- Chat$0.01, paid once
- SMS and 3P messaging$0.01, paid once
TCN Operator plans
- Custom pay-per-use pricingPriced on request
Pick Amazon Connect if…
Amazon Connect Customer is aimed at enterprises delivering customer experiences across multiple touchpoints. Its channel coverage and agent features also suit teams coordinating automated and human assistance.
Pick TCN Operator if…
You want what its maker publishes above — check its page for the details.