Amazon Connect
7.9#1 in capacity planning softwareAndroidiOSWebAPI
VisitAmazon Connect vs SyncManufacturing
SyncManufacturing
5.5#49 in capacity planning softwareWeb
VisitWhat both publish
| Fact | Amazon Connect | SyncManufacturing |
|---|---|---|
| Founded | 2017 | 2000 |
| Headquarters | Seattle, Washington | Edina, Minnesota, USA |
| Integrations | AWS documents Customer Profiles integrations with Salesforce, ServiceNow, Marketo, and Zendesk through Amazon AppFlow. | It connects through standard APIs with ERP systems including SAP, Oracle, Microsoft Dynamics, Infor, and Epicor, and can align planning with MES systems. |
| Security | AWS states that Connect Customer supports TLS 1.2 or later for clients accessing the service. | Synchrono's privacy statement says it uses a variety of security measures to protect personal information submitted through its website. |
Amazon Connect plans
- Amazon Connect Customer — chatPriced on request
- Amazon Connect Customer — SMS and 3P messagingPriced on request
- Amazon Connect Customer — voicePriced on request
- Amazon Connect Customer — emailPriced on request
- Chat$0.01, paid once
- SMS and 3P messaging$0.01, paid once
SyncManufacturing plans
- SyncManufacturingPriced on request
Pick Amazon Connect if…
Amazon Connect Customer is aimed at enterprises delivering customer experiences across multiple touchpoints. Its channel coverage and agent features also suit teams coordinating automated and human assistance.
Pick SyncManufacturing if…
It is aimed at complex discrete manufacturers with variable demand, high product mix, multistep routings, and constrained resources. It may suit planners who need schedules adjusted in response to shop-floor conditions.