Amazon Connect vs SureWFM
| Amazon Connect | SureWFM | |
|---|---|---|
| Free plan | No | No |
| Free trial | Yes | No |
| Paid from | — | $599/mo |
| Open source | No | No |
| Platforms | Android, api, iOS, Web | Web |
| Free plan | No | No |
| Demand forecasting | — | Yes |
| Intraday management | — | Yes |
| Omnichannel forecasting | — | Yes |
| Supported channels | — | voice, email, chat, back-office |
| Agent capacity | — | 100 agents |
| API access | — | Yes |
Both are listed in Best Contact Center Workforce Management Software. On Everything Xiaomi, Amazon Connect scores higher on our published basis.