Amazon Connect
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VisitAmazon Connect vs Solgari
What both publish
| Fact | Amazon Connect | Solgari |
|---|---|---|
| Channels | The service supports voice, chat, email, SMS, web, WhatsApp, and Apple Messages, with customer context carried across channels. | The site describes voice, SMS, WhatsApp, chat, email and social media engagement within Microsoft Teams or Dynamics 365. |
| Digital channel scope | omnichannel | omnichannel |
| Free plan | No | No |
| Headquarters | Seattle, Washington | Ireland (EMEA HQ) |
| Inbound calling | Yes | Yes |
| IVR builder | Yes | Yes |
| Outbound dialer | Yes | Yes |
| Product | Amazon Connect Customer is an agentic AI solution for customer experience that handles proactive outreach, self-service resolution, and agent assistance across channels. | Solgari provides customer engagement for Microsoft Teams and Dynamics 365, capturing customer conversations in business systems for Copilot and AI agents. |
| Security | AWS states that Connect Customer supports TLS 1.2 or later for clients accessing the service. | Solgari lists Microsoft Entra ID, role-based access, encryption and an audit trail as security and governance features. |
| Workforce management | Yes | Yes |
Amazon Connect plans
- Amazon Connect Customer — chatPriced on request
- Amazon Connect Customer — SMS and 3P messagingPriced on request
- Amazon Connect Customer — voicePriced on request
- Amazon Connect Customer — emailPriced on request
- Chat$0.01, paid once
- SMS and 3P messaging$0.01, paid once
Solgari plans
- Enterprise$80 a month
- Pro$50 a month
- Lite + Recording + AI$15 a month
- Lite + Recording$12 a month
- Lite$8.50 a month
- AI Companion$2,000 a month
Pick Amazon Connect if…
Amazon Connect Customer is aimed at enterprises delivering customer experiences across multiple touchpoints. Its channel coverage and agent features also suit teams coordinating automated and human assistance.
Pick Solgari if…
You want what its maker publishes above — check its page for the details.