Amazon Connect
7.9#1 in capacity planning softwareAndroidiOSWebAPI
VisitAmazon Connect vs Scoro
What both publish
| Fact | Amazon Connect | Scoro |
|---|---|---|
| Founded | 2017 | 2013 |
| Free plan | No | No |
| Headquarters | Seattle, Washington | Tallinn, Estonia |
| Integrations | AWS documents Customer Profiles integrations with Salesforce, ServiceNow, Marketo, and Zendesk through Amazon AppFlow. | Scoro lists integrations including Google Calendar, MS Exchange, Dropbox, Google Drive, Zapier, BambooHR, Salesforce, HubSpot, QuickBooks, Xero, Stripe, Sage Intacct, and Jira. |
| Product | Amazon Connect Customer is an agentic AI solution for customer experience that handles proactive outreach, self-service resolution, and agent assistance across channels. | Scoro describes itself as an AI-powered professional services automation platform that combines projects, resourcing, and finances. |
| Security | AWS states that Connect Customer supports TLS 1.2 or later for clients accessing the service. | Scoro Software OÜ is ISO 27001 certified, supports optional two-step verification and SSO, and says its software is penetration tested annually. |
Amazon Connect plans
- Amazon Connect Customer — chatPriced on request
- Amazon Connect Customer — SMS and 3P messagingPriced on request
- Amazon Connect Customer — voicePriced on request
- Amazon Connect Customer — emailPriced on request
- Chat$0.01, paid once
- SMS and 3P messaging$0.01, paid once
Scoro plans
- Time-billing$17 a month
- Projects & Resources$29 a month
- Quote to Cash$29 a month
- End-to-end$57 a month
Pick Amazon Connect if…
Amazon Connect Customer is aimed at enterprises delivering customer experiences across multiple touchpoints. Its channel coverage and agent features also suit teams coordinating automated and human assistance.
Pick Scoro if…
Scoro fits consultancies, agencies, IT firms, and architecture or engineering businesses coordinating projects, capacity, and finances. It is for teams able to meet the five-user minimum.