Amazon Connect
7.9#1 in capacity planning softwareAndroidiOSWebAPI
VisitAmazon Connect vs PPM Express
PPM Express
6.4#26 in capacity planning softwareFrom $8,000 a yearWebAPI
VisitWhat both publish
| Fact | Amazon Connect | PPM Express |
|---|---|---|
| Headquarters | Seattle, Washington | Issaquah, Washington, United States |
| Integrations | AWS documents Customer Profiles integrations with Salesforce, ServiceNow, Marketo, and Zendesk through Amazon AppFlow. | The product lists integrations including Azure DevOps, Jira, Microsoft Project, Planner, Project for the Web, Smartsheet, monday.com, Power Automate, Zapier, Power BI, and a public REST API. |
| Security | AWS states that Connect Customer supports TLS 1.2 or later for clients accessing the service. | PPM Express says it does not hold its own SOC 2 or ISO 27001 certificate; it runs on Microsoft Azure data centers with SOC 1, SOC 2, and ISO accreditation. |
Amazon Connect plans
- Amazon Connect Customer — chatPriced on request
- Amazon Connect Customer — SMS and 3P messagingPriced on request
- Amazon Connect Customer — voicePriced on request
- Amazon Connect Customer — emailPriced on request
- Chat$0.01, paid once
- SMS and 3P messaging$0.01, paid once
PPM Express plans
- Enterprise$8,000 a year
- Ultra$25,000 a year
- PPM AIPriced on request
Pick Amazon Connect if…
Amazon Connect Customer is aimed at enterprises delivering customer experiences across multiple touchpoints. Its channel coverage and agent features also suit teams coordinating automated and human assistance.
Pick PPM Express if…
You want what its maker publishes above — check its page for the details.