Amazon Connect
7.9#1 in capacity planning softwareAndroidiOSWebAPI
VisitAmazon Connect vs Mosaic
What both publish
| Fact | Amazon Connect | Mosaic |
|---|---|---|
| Headquarters | Seattle, Washington | The company lists offices in San Francisco, New York, and Toronto; the product pages do not identify one as headquarters. |
| Integrations | AWS documents Customer Profiles integrations with Salesforce, ServiceNow, Marketo, and Zendesk through Amazon AppFlow. | Mosaic lists integrations across calendar, communication, CRM, ERP and financial, HR, project management, spreadsheet, and time tracking categories. |
| Security | AWS states that Connect Customer supports TLS 1.2 or later for clients accessing the service. | Mosaic lists SOC 2 Type I and Type II, STAR Level 1, and GDPR on its pricing page. |
Amazon Connect plans
- Amazon Connect Customer — chatPriced on request
- Amazon Connect Customer — SMS and 3P messagingPriced on request
- Amazon Connect Customer — voicePriced on request
- Amazon Connect Customer — emailPriced on request
- Chat$0.01, paid once
- SMS and 3P messaging$0.01, paid once
Mosaic plans
- EnterprisePriced on request
- ProfessionalPriced on request
- StarterPriced on request
Pick Amazon Connect if…
Amazon Connect Customer is aimed at enterprises delivering customer experiences across multiple touchpoints. Its channel coverage and agent features also suit teams coordinating automated and human assistance.
Pick Mosaic if…
Mosaic is aimed at project-based businesses, including architecture, engineering, consulting, and creative services. It may suit teams that need resource planning, workload views, and project forecasting.