Amazon Connect
7.9#1 in capacity planning softwareAndroidiOSWebAPI
VisitAmazon Connect vs Avaya Aura Contact Center
Avaya Aura Contact Center
6.3#87 in call center softwareAPILinuxSelf-hostedWindows
VisitWhat both publish
| Fact | Amazon Connect | Avaya Aura Contact Center |
|---|---|---|
| Digital channel scope | omnichannel | voice_plus_digital |
| Inbound calling | Yes | Yes |
| Integrations | AWS documents Customer Profiles integrations with Salesforce, ServiceNow, Marketo, and Zendesk through Amazon AppFlow. | Avaya says Aura integrates with enterprise applications and collaboration platforms through open APIs and standardized protocols, including REST APIs and platforms such as Microsoft Teams and Zoom. |
| Outbound dialer | Yes | Yes |
| Security | AWS states that Connect Customer supports TLS 1.2 or later for clients accessing the service. | The Contact Center 6.3 firewall policy opens ports required for the solution and closes ports not needed for it to function. |
Amazon Connect plans
- Amazon Connect Customer — chatPriced on request
- Amazon Connect Customer — SMS and 3P messagingPriced on request
- Amazon Connect Customer — voicePriced on request
- Amazon Connect Customer — emailPriced on request
- Chat$0.01, paid once
- SMS and 3P messaging$0.01, paid once
Avaya Aura Contact Center plans
No prices published.
Pick Amazon Connect if…
Amazon Connect Customer is aimed at enterprises delivering customer experiences across multiple touchpoints. Its channel coverage and agent features also suit teams coordinating automated and human assistance.
Pick Avaya Aura Contact Center if…
You want what its maker publishes above — check its page for the details.