
Alvaria Cloud
6.0#10 in customer service workforce management softwareWebAPI
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| Fact | Alvaria Cloud | Aspect Workforce |
|---|---|---|
| Purpose | Alvaria Cloud is a cloud contact center platform for interaction management, workforce optimization, and self-service applications. | Aspect Workforce is a workforce management solution for contact centers that supports scheduling, forecasting, and performance tracking. |
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Alvaria positions the platform for enterprise contact centers, including organizations in financial services, airlines, retail, telecom, and technology. It may suit teams coordinating multiple communication channels and workforce functions.
It is aimed at enterprise contact centers coordinating agents across multiple sites, regions, or countries. The mobile app is relevant to customers who activate the new Cloud Workforce.