AlertOps
8.1#3 in incident management softwareFrom $8 a monthFree planAndroidiOSWebAPI
VisitAlertOps vs Request Tracker for Incident Response
Request Tracker for Incident Response
6.8#14 in incident management softwareFrom $450 a monthFree planWebAPILinuxSelf-hosted
VisitWhat both publish
| Fact | AlertOps | Request Tracker for Incident Response |
|---|---|---|
| Automation | Workflow Automation can automate remediation, escalation, and communication workflows end-to-end. | The RT API can accept automatic data feeds from systems including Splunk, ArcSight, Nagios, Squil, and Qualys. |
| Purpose | AlertOps is an incident orchestration platform for on-call management, alert routing, workflow automation, and stakeholder communication. | RTIR builds on RT with preconfigured queues and workflows designed for incident response teams and is used by CERT and CSIRT teams. |
AlertOps plans
- FreeFree
- Standard$8 a month
- Premium$18 a month
- Enterprise$28 a month
Request Tracker for Incident Response plans
- CommunityFree
- Build$450 a month
- Scale$1,650 a month
- TransformPriced on request
Pick AlertOps if…
AlertOps may suit teams managing on-call operations across multiple tools, especially global teams and incident response operations. Its mobile apps and automation features are relevant to teams coordinating alerts and response workflows.
Pick Request Tracker for Incident Response if…
RTIR suits incident-response teams that need structured queues, linked-report handling, and communication across internal and external responders. It also fits organizations that want to download and self-host RTIR or select Cloud RT.