AgentTime Scheduler
5.7#24 in contact center workforce management software$380 one-timeWindows
VisitAgentTime Scheduler vs Daktela WFM
Daktela WFM
8.2#1 in contact center workforce management softwareFrom €12 a monthFree planAndroidiOSWebAPI
VisitWhat both publish
| Fact | AgentTime Scheduler | Daktela WFM |
|---|---|---|
| Purpose | AgentTime imports call volume forecasts and average call lengths by time period to create weekly schedules for agent groups. | Daktela WFM is a shift scheduling tool built for omnichannel contact centres. |
AgentTime Scheduler plans
- AgentTime Scheduler$380, paid once
Daktela WFM plans
- AdminFree
- WFM AdminFree
- SMS€12 a month
- Webchat€15 a month
- WFM Agent€20 a month
- Agent€20 a month
Pick AgentTime Scheduler if…
It is designed for small to medium-sized call centers planning staff across inbound phone, outbound phone, email, and chat work. It suits teams that want schedule publishing and staffing-scenario tools.
Pick Daktela WFM if…
Daktela WFM suits contact centre teams that need to forecast demand, plan agent shifts, and monitor coverage. The free Admin plan is for users without scheduled shifts.