AgentTime Scheduler vs Amazon Connect

AgentTime Scheduler plans

• AgentTime Scheduler$380, paid once

Amazon Connect plans

• Amazon Connect Customer — chatPriced on request
• Amazon Connect Customer — SMS and 3P messagingPriced on request
• Amazon Connect Customer — voicePriced on request
• Amazon Connect Customer — emailPriced on request
• Chat$0.01, paid once
• SMS and 3P messaging$0.01, paid once

Pick AgentTime Scheduler if…

It is designed for small to medium-sized call centers planning staff across inbound phone, outbound phone, email, and chat work. It suits teams that want schedule publishing and staffing-scenario tools.

Pick Amazon Connect if…

Amazon Connect Customer is aimed at enterprises delivering customer experiences across multiple touchpoints. Its channel coverage and agent features also suit teams coordinating automated and human assistance.