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Agentforce Contact Center vs Visual Assistance

What both publish

FactAgentforce Contact CenterVisual Assistance
HeadquartersSan Francisco, California, United StatesAuckland, New Zealand

Agentforce Contact Center plans

  • Agentforce Contact Center$125 a month
  • Agentforce Contact Center Plus$250 a month
  • Agentforce Contact Center Voice$75 a month
  • Workforce Management$50 a month
  • Workforce Management$50 a month

Visual Assistance plans

  • Business Plan (monthly billing)75 NZD a month
  • Business Plan (annual billing)800 NZD a year
  • Enterprise PlanPriced on request

Pick Agentforce Contact Center if…

It suits contact-center teams looking for voice and digital channels, with workforce features available through specific plans. Web, iOS, and Android support may suit teams accessing the software across those platforms.

Pick Visual Assistance if…

It suits businesses that need visual support for technical issues, remote inspections or customer guidance. Clients can join from a smartphone browser without downloading an app.