8x8 Communications APIs
7.9#2 in communications platforms as a serviceFrom $99 a monthFree planAndroidiOSWebAPI
Visit8x8 Communications APIs vs Twilio Segment
Twilio Segment
8.2#1 in communications platforms as a serviceFrom $120 a monthFree planAndroidiOSWebAPI
VisitWhat both publish
| Fact | 8x8 Communications APIs | Twilio Segment |
|---|---|---|
| Integrations | 8x8 lists integrations and partner connections involving Microsoft, Google Workspace, Salesforce, Zendesk and Microsoft Teams. | The official destination catalog lists integrations including Amplitude, AWS S3, Braze, Google Analytics, HubSpot, Salesforce, Snowflake-related warehouse tools, Zendesk and Zapier. |
| Rating on Gartner Peer Insights | 4.0 out of 5 from 18 ratings | 4.4 out of 5 from 107 ratings |
| Rating on Trustpilot | 2.8 out of 5 from 625 reviews | 3.3 out of 5 from 2 reviews |
| What it does | 8x8 Communications APIs are a cloud CPaaS offering for embedding SMS, chat apps, voice and video communications into business applications. | Twilio Segment collects first-party data, applies schemas and governance, unifies identities, and routes data to hundreds of downstream tools. |
8x8 Communications APIs plans
- Pay-as-you-goPriced on request
- SubscriptionPriced on request
- Video Interaction Basic$99 a month
- DeveloperFree
- Basic$99 a month
- Video Interaction Pro$109 a month
Twilio Segment plans
- FreeFree
- Team$120 a month
- BusinessPriced on request
- Customer Data PlatformPriced on request
Pick 8x8 Communications APIs if…
It suits developers who need to add programmable communications across messaging, voice, or video channels. Teams can choose a free Developer plan or paid options with listed user limits, including seat-based Video Interaction plans.
Pick Twilio Segment if…
Twilio Segment suits teams that need to bring data from web and mobile sources together for profiles, audience activation and customer journeys. Its Free and Team tiers provide defined monthly visitor and Reverse ETL allowances, while Business lists custom volume and governance capabilities.